Terms Of Service
Don't Be Rude & Steal Another Artist's Work
Intellectual Property Notice
Rights to artwork remain the sole property of Mary Jean Ruhnke LLC including after purchase. This includes the purchase of originals, commissions, prints and current and/or future reproductions of any kind. The purchase of any item, original or otherwise, does not grant the customer permission to mint the piece into an NFT, print and distribute in any form or reproduce in any way by means of profit and/or otherwise.
Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media are always welcome and does not breach this clause. Please tag Mary Jean Ruhnke's account in your social content that features her work.
Tiny Space with Big Dreams
Liability
Mary Jean Ruhnke is not liable for goods once they are in the possession of the collector. It is not her duty to refund, exchange, replace or compensate by any means for the damage of products that have been mishandled by customers. For example: smudging fingerprints on the white border, tearing fine art prints, damaging works, etc.
As guaranteed under consumer protections, compensation for damage is due if/when damaged products are received when impacted by postal services and/or faulty merchandise has been dispatched. Every print is inspected before shipment and only pristine purchased reproductions are packaged for you to enjoy.
Please read the product descriptions thoroughly and carefully. It is not Mary Jean Ruhnke's duty to compensate customers who do not read the information provided in the product description prior to purchase. All fine art paper prints come with borders that are included in the final size of the listing and are seldom sold framed.
Future children's book?
Returns & Refunds
If there is an issue with your order, Mary Jean Ruhnke won’t leave you hanging! If something has gone wrong, or your item wasn’t as you were expecting - she will do everything she can to make it right.
Below are her policies on returns for each product. She honors a 30 day return policy on eligible products. She does her best to offer color accurate photography of the artwork, but please be mindful that calibrations often vary between devices. If color calibrations are of concern, she recommends viewing the item from multiple devices (desktop, iPhone, etc.) and/or reaching out to her directly for a video of the item you are interested in.
To be eligible for a return, your item must be in the same condition that you received it.
Fine Art Prints (eligibility varies): Prints are very delicate (one could say extremely). Only if prints are unhandled and in their original packaging, will they be eligible for return. If returned prints are deemed unfit upon inspection for any reason, we reserve the right to deny a refund.
Originals (not eligible): All original purchases are final.
Shipping Policy
Mary Jean Ruhnke is dedicated to shipping your orders as soon as possible. Please note that on occasion, delays in dispatching orders may occur if artwork is going viral on social media. She apologizes in advance for any inconvenience and thanks you greatly for your patience.
Mary Jean Ruhnke is unable to change the address once it has dispatched from her studio. Please contact us through the contact page as soon as possible. Mary Jean Ruhnke LLC is not responsible for undelivered packages based on incorrect shipping addresses given by the customer. Please ensure that you provide the complete and correct mailing addresses at the checkout.
Caption
Duties & Taxes
The studio is operated in San Antonio, Texas (United States of America) and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. Some countries charge import taxes while others do not. The customs agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination.
It is the responsibility of the customer to pay any duties, value added tax or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned to Mary Jean Ruhnke. Provided that the product is in its original condition, she will refund you the cost of your purchase (minus the costs of shipping to your country).
Items are declared at purchase value for exporting and under no circumstance will documents be falsified.